Privacy Policy
Hattie Boydle® abides by the requirements of the Australian Privacy Principles
which form part of the Privacy Amendment (Enhancing Privacy Protection) Act
2012.
This Privacy Policy describes important information about how we collect and
use the personal information of our customers.
The type of information we may collect from you
How we may use the information we collect from you
How we secure your personal information
Whether we disclose the information we hold about you to other parties
How you can contact us to indicate your preferences with respect to receiving
marketing offers
How you can contact us to access or change the information we hold about you
and what to do if you have a complaint
The type of information we may collect from you
When you purchase from us by mail, phone or online, we may collect all or some
of the following personal information about you:
• Contact information such as your name, telephone number and email
address, billing and delivery address
• Details of the products you have purchased
• Financial information necessary to complete your purchase, such as your
credit card details
From time-to-time we may request information via surveys or contests.
Participation in these surveys or contests is completely voluntary. Information
requested may include contact information and demographic information
(gender, age, lifestyle details).
Our website uses cookies and other digital identifiers. These include:
• Site performance identifiers: these give us information about how our
website is used. This helps us provide you with a more user-friendly
experience.
• Analytics cookies: we use these to gather statistics about our site. For
example, they help us monitor how many users are on the site and what
sections are most popular.
• Advertising cookies: we use these cookies to improve our understanding
of the kind of advertising that may be relevant to you.
• We may also use cookies or digital identifiers so that when you visit third
party websites, relevant advertising from us can be displayed to you.
It’s important to know you can clear cookies or digital identifiers from your
device and also disable future use of them by changing the security settings on
your web browser. However, doing this might mean that parts of our website
may not work as they should.
Sensitive information
If you choose to talk to one of our naturopaths about your health they may
record the information you give them in order to provide you with a professional
service and to save you inconvenience if you call again for more advice. This may
include information about your health and the supplements and medications you
take.
How we may use the information we collect from you
When you order from Hattie Boydle the information you provide will be added to
our customer database in order to process your orders and payment and provide
you with the products or services that you have requested. We may also use the
information to contact you if there are any queries regarding an order you have
placed with us.
We may use the information to send you marketing offers by mail, email and
telephone for products and services from us and our related companies.
We may disclose your name and address to carefully selected unrelated
companies to send you marketing offers by mail for their products or services.
Survey information may be used internally for marketing purposes and to
improve the products and services we offer.
Sensitive information
We do not make use of for marketing purposes, or disclose, any information you
may have provided to our naturopaths about your health. We regard such
information as highly personal and it is only available to our naturopaths.
How we secure your personal information
We’re committed to protecting your personal information. Some of the security
measures we use include:
• Firewalls and access logging tools that protect against unauthorised
access to your data and our network.
• Secure work environments and workflow systems that prevent
unauthorised access and copying of your personal information.
• Secure server and closed network environments.
• Encryption of data in transit.
• Virus scanning tools.
• Management of access privileges, to ensure that only those who really
need it can see your personal information.
• Ongoing training and security reviews.
These measures are robust, but security risks do change. We will remain vigilant
in our efforts to protect your personal information.
Disclosure of the information we hold about you to other parties
We may transfer or otherwise disclose information we hold about you as
follows:
1. To our employees, independent contractors, subsidiaries, affiliates,
consultants, business associates, service providers, and suppliers, if the
disclosure will enable that party to perform a business, professional, or
technical support function for us.
2. As necessary if we have reason to believe that such disclosure is necessary to
identify, contact, or bring legal action against someone who may be causing
injury to or interference with our rights and property, other users of our
websites, or anyone else who could be harmed by such activities.
3. To respond to judicial process and provide information to law enforcement
agencies or in connection with an investigation on matters related to public
safety, as permitted by law, or otherwise as required by law.
4. In the event of a re-organisation, merger or sale, we may transfer any and all
personal information we have collected from you to the relevant third party.
5. From time to time we may disclose your name and address to carefully
selected unrelated companies to send you marketing offers by mail for their
products or services. We never disclose your email address or phone number,
and these companies are not permitted to retain your name and address
unless you contact them to respond to their offer.
In all cases where we disclose your name and address to other companies for
marketing purposes, we obtain written confirmation from them that the
information disclosed will be handled in accordance with the current Australian
Privacy Principles.
Some of the companies (or their service providers) to which we disclose
personal information for marketing purposes may be located overseas. In these
circumstances we obtain written confirmation from the company to which we
are disclosing the information that it will be handled at all times in accordance
with the current Australian Privacy Principles.
Please note that we do not disclose the following information to third
parties:
• Your financial information (except as may be required by clauses 1, 2, 3
above)
• Any information you have provided to our naturopaths regarding your
health
• Your phone or email contact details (except as may be required by clauses
1, 2, 3 above
Choosing to receive marketing offers
You can contact us at any time to let us know if you would like to change how
you receive marketing offers, or if you would like to opt out of receiving offers
from us and/or other companies.
Our mailings and emails also contain a tick box or unsubscribe link which you
can use to opt out of further marketing offers.
Unless you contact us to give us instructions to the contrary, we will
continue to:
• Send you marketing offers by mail, email and telephone for products and
services from us or our related companies.
• Disclose your name and address to other companies to send you
marketing offers by mail for products or services that we believe may be
of interest to you.
Any instructions you give us regarding marketing offers will be processed as
soon as reasonably practicable. Please note that your instructions will not apply
to order status and order confirmation emails sent in the normal course of
business, and that such emails may occasionally contain promotional items and
offers.
How to contact us regarding your information
You may request access to all your personally identifiable information that we
hold in our database, or request to make corrections to your personal
information at any time.
If you have any questions about this Privacy Policy, or if you believe there has
been a breach of your privacy, please address your complaint via letter or email
to our Privacy Officer who will respond to you within 14 days. Please include
your customer number in all correspondence.
See the Contact Us page of this website for our contact details.
More information on privacy legislation is available from the Federal Privacy
Commissioner at www.privacy.gov.au
Your consent to this policy
By providing your personal information to us, you consent to the collection, use,
transfer and disclosure of your personal information under the terms of this
privacy policy.
Changes to this policy
We reserve the right to update this privacy policy from time to time. Any changes
we may make to our privacy policy in the future will be posted on this page.
Security Policy
We take all reasonable steps to keep secure any information which we hold
about you. Personal information may be stored both electronically on our
computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption,
passwords, anti-virus software and email filters act to protect all our electronic
information.
We do not store credit card information, we securely submit credit card
information to our bank for processing.
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